Frequently Asked Questions
Visas
A travel visa is a travel document which conditionally allows a person to enter or leave the region for which it is issued. A visa application in advance of arrival gives the country a chance to consider the applicant's circumstance, such as financial security, reason for applying, and details of previous visits to the country. A visitor may also be required to undergo and pass security and/or health checks upon arrival at the border.
It depends. An Indian citizen will get benefit from many favourable travel arrangements with countries around the world. For several countries, you will need a valid travel visa in order to enter.
It depends. An Indian citizen will get benefit from many favourable travel arrangements with countries around the world and the fee may be waived off. In other circumstances, one will have to pay for the visa.
This depends on the country you’re visiting. Some visas will be issued the same day; others can take weeks (or even months) to process.
- Transit Visa for passing through the country to a destination outside that country. Short-stay or visitor visa for short visits to the host country.
- Tourist Visa for a limited period of leisure travel, no business activities allowed Visa for medical reasons for undertaking diagnostics or a course of treatment in the host country's hospitals
- Business Visa for engaging in commerce in the country
- Residence Visa for people obtaining long-term residence in the host country
- Immigrant Visa for those intending to immigrate to the issuing country
- On-Arrival Visa (also known as Visa On Arrival, VOA), granted at a port of entry
- Electronic Visa The visa is stored in a computer and is electronically tied to the passport number; no label, sticker or stamp is placed in the passport before travel
By submitting basic documents like:
- Valid passport
- Completed visa application
- Passport/Visa size photos
- Payment of required fees
- In some cases, additional identification such as a driver’s license, birth certificate, or bank statement showing that you the necessary funds to complete your journey
- Some countries require a copy of your travel ticket
You can pay for your visa application online with Gotours.in, get the list of mandatory documents for your visa, enter your personal and passport details , select a nearby branch where you would go along with your documents and application forms.
Tours/ Holidays
It's a product which takes care of your Flights, Hotels, Sightseeing, Travel Insurance, Transfers and Visa's if required into one price. However it's not necessary every Holiday package includes all above services, it completely depends upon the inclusion and exclusion of the package you are planning to book.
These are tours which have fixed departure dates and Tour escorts.
It is always advisable to book your tour well in advance of your choice to confirm your hotel and Flight reservations.
“Two people in one room”
This means, the rates are for one person in a room which is shared by two.
A half-board meal plan is inclusive of breakfast and one major meal - either lunch or dinner.
A Full-board meal plan is inclusive of all 3 meals i.e. Breakfast, Lunch and Dinner.
Gotours.in will provide you assistance for filling your visa however to grant you Visa is completely at the discretion of the Embassy.
Net Banking/International Credit Card/Debit Card/EMI issued in India
W'll send you an email confirmation for your holidays booking.
In this case, you just need to call on our customer care number 022-60020085 and we will confirm your package offline if we have received your payment.
Yes, you can amend the package the way you want it wherever possible by calling our customer care number 022-60020085by paying additional cost or amendment charge if any.
Yes, we can help you buying Travel Insurance, you just need to visit our Insurance section and buy it online.
Yes, we can help you buy Foreign Exchange as well, now you can buy Foreign Exchange online by visiting our Forex section.
No, unfortunately we don't have this provision to book with multiple credit cards online.
Generally most of the hotels allow guest to book 3 adults in one room by giving an extra bed, however we request you to always reconfirm with our customer support or hotel before booking.
Yes, you need passport with minimum validity of 6 months from the date of travel. Validity of passport may vary depending upon the country you visit. Also we can assist you in getting your Visa's done. You just need to visit our visa section and fill in the inquiry form and we will take care of the rest.
The type of vehicle provided during travel would be mentioned in the travel details before you book your holidays. Vehicle type purely depends upon the group size and destinations.
Cancellation charges of the holiday package you are selecting would be mentioned in travel details. Also cancellation charges depend when you are cancelling the package and for which country/city you have booked for. To know more you can call our customer support on 022-60020085.
If in case you want to cancel your services on tour, there won’t be any refund credited to your account.
You can write us on bookings@gotours.in and we will further investigate on your escalations.
Overseas Travel Insurance
Travel insurance is a cover for the risks you might face in your trip, overseas or domestic. Typically, it covers death, personal accident, medical expenses, repatriation, loss/ delay of checked baggage, passport loss and third party liability.
Generally travellers travel for Business or holidays. When on tour you do not want anything to ruin your holiday or business trip, but there are certain possibilities of unexpected occurrence like medical emergence, baggage loss, accident or passport loss can leave you stranded in unknown foreign land. Having Travel Insurance protects you from all such perils.
A standard travel policy covers death, personal accident, medical expenses, repatriation, loss/ delay of checked baggage, passport loss and third party liability.
The cost of travel insurance depends on a number of factors - your age, the duration of your trip, the country you plan to visit and the benefits included in the plan.
The premium is generally charged on a slab basis. There are pre-defined slabs from which you need to select which one you fall into.
TPA stands for Third Party Administrator. The most essential service they provide is cashless medical services. They also provide the necessary information to deal with any problem regarding claims.
You would need to contact our third party administrator and they would arrange for the cashless claims for the medical treatment.
It depends on which policy you have taken and when are you cancelling it. For more information you can write our customer care on support@gotours.in.
We have tried to give all the information on our website. However in case you need any assistance you can get in touch with our customer support expert on our number 022-60020085.
Hotels
Most hotels allow additional guests to stay in a room by charging extra charge as long as the room doesn't exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, you can check directly with your hotel for their extra guest charges and the maximum number of people allowed in the room you've booked.
When making your booking, select the number of children traveling with you from the 'Children' drop down box. If you select 1 child, our search will give you the price of a double room with child.
Contact our Customer Support Team on out number 022 60020085 with your request and we'll do our best to get you what you ask for. However, your request is ultimately subject to availability when you arrive at the hotel.
Yes, your credit card will be charged immediately for all reservations made through our website.
You will receive an email and sms confirming your services booked with Gotours.in.
No, you don't. If you really want to, though, contact us at bookings@gotours.in to confirm your reservation. You can also contact the hotel directly if you prefer.
If a confirmation page doesn't display once you complete your booking, check your email for a confirmation. If you don't get an email confirmation within fifteen minutes, let us know at bookings@gotours.in and we'll send you your confirmation details. You could alternatively also log into your account with Gotours.in and check your booking status
If you don't receive an email after making a reservation, it could be that you have mentioned wrong email address or your Internet Service Provider must have blocked the email thinking it was spam. Check your spam folder and add our email address bookings@gotours.in to your address book so that it doesn't get filtered out next time. In the meantime, contact us on our customer care no 022 60020085or write us on bookings@gotours.in so we can send you an email confirmation. You could also check your booking status and details by logging into your account with Gotours.in
Your details should reach hotel within a day's time. Please note, this does not apply to the bookings made for same day. For more information on this you may contact us on 022 60020085or write us on bookings@gotours.in there are certain reservations that are booked out of an allotment. These rooms are guaranteed and must be paid for when you check out of the hotel. In some cases the hotel won't have your name on the reservation until approximately 24 hours before you arrive.
Typically, the hotel checkin time is after 2:00 pm (local hotel time) however we request you to please check with your specific hotel for its exact checkin time.
Since your reservation is guaranteed with a credit card, hotel is obliged to hold your room until 7 am, the day after your planned your arrival date. However, it is always a good practice to contact the hotel directly and inform them about your arrival details.
Early check in is always subject to availability and the final confirmation rests with the hotel. If you need an early check in, you should contact the hotel directly and place a request.
Your invoice is emailed to you along with the booking confirmation. However, if you have not received your invoice, you could login into your account on our website and follow the below mentioned steps to get an invoice/receipt copy My Account: My Booking: Search your booking: Print. However, if you don't have an account with us, drop us a mail at bookings@gotours.in and we would send you a copy of your invoice
Domestic Hotels booked on our website can be cancelled online. However, for international hotels you will need to send us an online request for cancellation
The cancellation charges depend on the hotel, time of stay ('season' time, 'offseason' time), and time of cancellation. To know what's applicable in your case, check the hotel's booking policy mentioned on the booking page while making the reservation. Apart from the cancellation charges levied by the hotel, Gotours.in charges a fee of Rs. 500 for every Domestic hotel cancellation. Charges may differ from Hotel to Hotel for International hotel transactions.
It depends on your hotel. Please go through the hotel's booking policy mentioned on the booking page while making the reservation. However, please note, irrespective of what the hotel's booking policy says, you cannot cancel your booking on the day that you're supposed to checkin.
We will credit the money back to the same account you used while making the booking.
Our support team credits the refund within 10 working days for normal cancellation. However it might reflect in your card statement only on the next billing cycle for certain banks. If it has been more than 10 working days, please cross check with the bank or you can get in touch with us on our customer care number 022 60020085or you can write us on bookings@gotours.in
You can first check with your bank if any refund has been processed from Gotours.in, alternately you can call us on our customer care number 022-60020085 or write us on bookings@gotours.in
Sorry, we don't support modification to hotel bookings. You will have to cancel your existing booking and make a new one.
Yes you can book Infant online while booking your domestic hotels, however we request you to please get in touch with our customer support team on our customer care number 022-60020085 in order to book infants while booking International hotels.
For Indian Nationals: You can show Voters ID, Driving License or Passport. For Foreign Nationals: You can show your Passport.
If you need additional information about any particular Hotel, you can drop us an Email on bookings@gotours.in or you can call on our customer care number 022-60020085.
Hotels phone number would be sent to you on completion of your booking.
All you need to carry is the printout of the confirmation voucher which Gotours.in has sent.
You can drop us an Email on bookings@gotours.in or you can call on our customer care number 022-60020085 to place your request.
You can drop us an Email on bookings@gotours.in or you can call on our customer care number 022-60020085 to place your request or you can also get in touch with the Hotel directly.
Room categories are always mentioned on website, In case if it's not mentioned, it means Hotel has Air Conditioned rooms only. If you still want to re-confirm you can reach us on our number 022-60020085 or may get in touch with the Hotel directly.
You get this message when you spend more than expected time on a particular page. To avoid this, we request you to not spend more time on one particular page and proceed with the booking process. If in case your session gets expired, you need to start from fresh.
We have the best available deals in the market and hence there is very low possibility that there could be difference in fares. However if you find anything cheaper than our portal you may send it to us and we will look into the same. While doing this comparison you need to ensure that comparison is done for same date, same hotel, room type and it's not booked/searched under any promotion.
